Refund policy

Returns and refunds policy

At The Reset at Cedar, we want you to feel happy with your purchase. If something isn’t right, please get in touch so we can help.

Returning shop purchases

If you change your mind about a product purchased online, you can cancel your order within 14 days of receiving it. You then have a further 14 days to return it.

Please email [contact email] with your order number or other proof of purchase. We will provide the return address and instructions.

You may inspect your purchase as you would in a shop. Please return it carefully packaged, with its original packaging where possible. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to check the item’s nature, characteristics and function.

You are responsible for return postage when returning an item because you have changed your mind. We recommend keeping proof of postage.

Refunds

We will issue your refund to your original payment method within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

If you cancel your entire order, we will also refund the original standard delivery charge. Any additional cost for express or upgraded delivery will not be refunded.

Faulty, damaged or incorrect items

If your purchase arrives faulty, damaged or different from what you ordered, please contact us so we can put things right. Photos can help us resolve the issue, where available.

You normally have a right to reject faulty or misdescribed goods within 30 days of delivery for a full refund. After this period, you may still be entitled to a repair, replacement or refund under consumer law.

We will cover reasonable return costs for faulty, damaged or incorrect items.

Exceptions to change-of-mind returns

Change-of-mind returns do not apply to:

Goods made to your specifications or clearly personalised.
Goods that deteriorate or expire rapidly.
Sealed goods that are unsuitable for return for health protection or hygiene reasons, once their seal has been broken.

These exceptions do not affect your rights if an item is faulty or misdescribed. Sale items have the same statutory rights as full-price items.

Retreats, stays and events

Bookings for accommodation, retreats and events taking place on specific dates are subject to the cancellation terms provided before you book. The standard 14-day cooling-off period for online product purchases does not apply to these dated bookings.

Please check the cancellation terms for your chosen booking, including any deposit, refund and date-change conditions. To request a cancellation or change, contact us with your booking reference.

If we cancel your booking, we will offer a full refund of the amount paid to us for the cancelled booking. You may choose an alternative date instead, where available.