Shipping policy

A little of The Reset, delivered to your door.

Whether you’re making space for a calmer everyday routine or choosing a thoughtful gift, here’s what to expect when ordering from our shop.

Delivery locations

Available delivery destinations are shown at checkout. If your address isn’t supported, email hello@theresetatcedar.co.uk and we’ll let you know whether we can help.

Delivery costs

Delivery charges are calculated and displayed before you complete your purchase. Any free delivery offers will include their qualifying conditions.

Preparing and delivering your order

Order processing times and estimated delivery times are shown on the product page or at checkout. Processing time is the time needed to prepare your order, before it is dispatched.

Unless we agree a different timeframe with you, we will deliver your order within 30 days of accepting it.

If your purchase includes a pre-order or an item with a longer lead time, we will make this clear before you buy.

Dispatch and tracking

We’ll email you when your order has been dispatched. Where tracking is available, your dispatch email will include the details so you can follow its journey.

Items may occasionally arrive in separate parcels. You won’t be charged additional delivery fees beyond those agreed at checkout.

Your delivery details

Please check your delivery address carefully before placing your order.

If you spot an error, contact hello@theresetatcedar.co.uk as soon as possible. We’ll do our best to update it, although changes may not be possible once your order has been dispatched.

If an incorrect address results in a returned parcel, we’ll discuss redelivery arrangements and any reasonable additional postage costs with you before proceeding.

Delayed or missing parcels

If your order hasn’t arrived within the expected timeframe, please get in touch with your order number. We’ll investigate with the delivery provider and keep you updated.

Your order remains our responsibility until it reaches you or someone you have nominated to receive it. If it is lost in transit, we’ll arrange an appropriate replacement or refund.

Nothing in this policy affects your legal rights if delivery is late, including any right to cancel and receive a refund.

Damaged or incorrect deliveries

If something arrives damaged or you receive the wrong item, please email us so we can put things right. Photos of the item and packaging can help, where available.

Please see our Returns and Refunds Policy for further details.

Stays, retreats and events

Accommodation, retreat and event bookings do not require shipping. Your confirmation and relevant booking information will be sent electronically to the email address provided when booking.